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Our goal is for every customer to be totally satisfied with their purchase. If this isn't the case, let us know and we'll do our best to work with you to make it right. Email hello@novey.com.au to activate a return. You won't be refunded for shipping!

We are unable to accept returns on certain items. These will be carefully marked before purchase.

We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.

Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.